We collect information you provide directly to us, which may include:

• Contact information: your name, email address, and phone number

• Service address information: your street address or zip code (to confirm we serve your area)

• Service details: information about your grill or outdoor kitchen (type, brand, condition) to provide an accurate quote

• Communications: messages or notes you send us through our contact form or email

We may also automatically collect limited technical data when you visit our website, such as your browser type, device type, referring URL, and pages visited. This is standard website analytics and does not identify you personally.

We do not sell, rent, or trade your personal information. Period. We may share your information in very limited circumstances:

• Service providers: We may use third-party tools (such as scheduling software, email platforms, or payment processors) that process your data on our behalf. These providers are contractually required to protect your information and may only use it to support our services.

• Legal compliance: We may disclose your information if required by law, court order, or governmental authority.

• Business transfers: If our business is sold or transferred, your information may be part of that transaction. We will notify you in advance if this occurs.

Our website may use cookies...small text files stored on your device to help the site function properly and to understand how visitors use our site. We may use:

• Essential cookies: Required for the website to work correctly

• Analytics cookies: To understand visitor behavior in aggregate (e.g., Google Analytics or similar tools)

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality. We do not currently use advertising or tracking cookies for ad targeting purposes.

We retain your personal information only as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by applicable law.

Customer contact and service records are generally retained for up to three (3) years for business purposes, including tax records and service history. You may request earlier deletion. See Section 6 below.

You have the right to:

• Access: Request a copy of the personal information we hold about you

• Correction: Ask us to correct inaccurate or incomplete information

• Deletion: Request that we delete your personal information (subject to legal retention requirements)

• Opt out of marketing: Unsubscribe from any promotional emails at any time using the unsubscribe link in our emails or by contacting us directly

To exercise any of these rights, contact us using the information in Section 9. We will respond to your request within 30 days.

Texas residents: Texas has enacted data privacy legislation (Texas Data Privacy and Security Act). To the extent applicable to our operations, we comply with its requirements regarding consumer rights and data handling.

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. These include using secure platforms for data storage, limiting access to your information to only those who need it to deliver our services, and not storing payment card information (any payments are handled through third-party processors).

No method of transmission over the internet or electronic storage is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

Our website may contain links to third-party websites (such as product manufacturers, local resources, or community organizations). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

We may update this Privacy Policy from time to time as our business or applicable laws change. When we do, we will update the "Last Updated" date at the top of this page. If changes are material, we will make reasonable efforts to notify you (such as via email if you are a current customer).

Continued use of our website or services after any update constitutes your acceptance of the revised policy.

Questions about this Privacy Policy or how I handle your data? Reach out directly, I'm a one-person operation and you'll actually hear back from the guy who shows up to clean your grill.

Your Grill Guy
Hays County, Texas
Email: eric@yourgrillguy.com